In this last article in our Government Digital Transformation Series, we’ll cover the Business Sector, specifically the Central Business Portal. The Central Business Portal or CBP, envisioned the Ease of Doing Business (EODB) Act of 2018, is a key project of the Anti-Red Tape Authority in order to remove excessively bureaucratic or redundant services that businesses have to go through thereby streamlining the entire process. In order to achieve this, it requires a whole-of-government approach which requires proper and official documentation of processes and workflows in order to drive alignment across different departments and agencies. Overall, the CBP promotes integrity and accountability and envisions fast and efficient government service.
ARTA, together with DICT and Sinag reviewed the current state of the entire landscape of the CBP. As a pilot for digital transformation in the business sector, Sinag and DICT supported ARTA through:
Motivational View Point
The Motivational View depicts the various goals and objectives, stakeholders, risks and constraints that influence the architecture project. The view helps to create a common understanding of the work’s goals, identify key stakeholders/actors to successfully implement the work, and mitigate risks and constraints.
Twelve Month Road Map
Sinag developed a 12-month roadmap on the additional organizational and technical capabilities, and systems integration. The roadmap covers the steps in the business lifecycle: business registration, updates, renewals, and closure.
The systems that will support the CBP are running autonomously with each other with a requirement of being connected with each other. Sinag recommends the adoption of a Federated Architecture which would mean centralized interoperability but decentralized implementation.
Business Process Modelling Notion (BPMN) Training
In order to increase the capability of the different agencies and their respective resources, Sinag, in partnership with ARTA and DICT, organized a Business Process Modelling Notation (BPMN) training session. This aimed to empower the agencies to begin documenting their processes and drive forward the goal of the CBP. More than 200 participants attended the workshop and gave a satisfaction rating of 9.5 / 10 (where 10 is the highest).
Adoption of Standards
Standards allow for effective use of existing systems, investments, and knowledge. Adherence to standards also lowers risk by implementing reliable solutions. Through its uniformity, standards provide the foundation for interoperability of systems which reduces redundancy and promotes cost effectiveness.
The Central Business Portal was launched in January 2021 and continues to improve the delivery of services for businesses. There is still a long way to go in truly an ease of doing businesses. But little by little, we see the fruits of a government going digital.