“Digital transformation marks a radical rethinking of how an organization uses technology, people and processes to fundamentally change business performance” says George Westerman (Boulton, 2019). Indeed, digital transformation continues to evolve the way products and services are delivered and the delivery of which in breakneck speed. Much can be said about digital transformation in the private sector, but what about in the public sector?
In this series, we’ll share how the Department of Information and Communications Technology (DICT), together with Sinag and the World Bank, is taking steps towards government digital transformation in three different sectors.
The Department of Information and Communications Technology is the youngest department-level office in the Philippine Government. Created in 2016, the department serves as the primary policy, planning, and coordinating, implementing, and administrative entity that will plan, develop, and promote the national ICT development agenda. The DICT stands to lead the entire government in delivering IT solutions for the citizens, businesses, and other government agencies.
Sinag organized workshops and training in order to strengthen the core competencies of the team and to promote visibility across different work streams or sectors.
The engagement kicked-off with a workshop that aims to focus on the most important sector and sub-sector initiatives and to support the team with competency and subject matter focus. This workshop allowed the team to understand the status of different projects and platforms currently managed. This alignment across the team creates a common understanding of the organization’s current state and empowers them to aspire for an envisioned target state.
Regular Project and Platform Meetings
Jumping off from the synergy created by the initial workshop, these regular weekly meetings serve as cadence for the team to share status reports and areas of concern. Members are highly encouraged to openly report their updates and concerns to the team so that appropriate action and assistance can be provided.
Client Management and Platform Management Training
Sinag organized and facilitated client management and platform management training sessions for the DICT. The objective of the client management training was to expand on the existing client engagement model of the DICT and provide practical and concrete actions at every step of the engagement.. The platform management training is based on the TOGAF and its Architecture Development Method (ADM) aimed to provide foundational knowledge about the practice of EA, to keep EA practices in mind in doing day-to-day work, and to provide DICT employees with the information and perspective to work better with the Platform group.
Sinag also proposed Architecture Principles which will serve as the rule or code in order to support the processes and technologies through which an enterprise fulfills its mandate (TOGAF Principles). These principles span the Business, Application, Data, and Technology architecture. Architecture work can be governed using these principles and drive digital transformation forward.
Digital transformation can only happen when people have the necessary IT skills and competencies. Through these capability building activities and the succeeding training and workshops, the team can further hone their skills in order to take the lead in driving IT solutions in the whole government.
We will cover in the succeeding articles the digital transformation work in three different sectors namely Justice, Education, and Economic sectors.
Boulton, C. (2019, May 31). What is digital transformation? A necessary disruption. CIO. https://www.cio.com/article/3211428/what-is-digital-transformation-a-necessary-disruption.html